The 10 Biggest Outsourcing Trends that BPOs Should Know

Outsourcing Trends

Over the past few years, outsourcing has grown tremendously. Due to safety protocols and social distancing, many businesses outsourced their various business functions during the COVID-19 pandemic, including customer service, call center services, and back office operations. It is estimated that the global outsourcing market will reach $435 billion by 2028, from merely $92.5 billion […]