DATAMARK highlights major changes for contact centers in the COVID-19 era
DATAMARK recently published an article tackling “The Future of Contact Centers in the COVID-19 Era”. It explores the contact centers essential role in light of the quarantine and social distancing, and how businesses should adapt to keep up with the evolving customer needs. For instance, companies received a massive influx of customer contacts when the pandemic began, which […]
Lichtenstein bank VP to Outsource Parts of Its IT
Lichtenstein’s VP Bank confirmed that it has signed an agreement with a still-unnamed external technology company to outsource parts of its IT. The move is part of the bank’s strategy 2026 aimed at further advancing digital transformation and not a cost-saving exercise. VP Bank’s goal is to become a wealth management service provider. The bank […]
Gannett will outsource 485 business-side jobs to India
American mass media holding company Gannett just recently announced that it will outsource jobs involving business process to Hyderabad, India starting early 2021. These job functions include paying bills, invoicing customers, preparing monthly summary reports, and reconciling books. In an official statement, Gannett explained that the move is part of a massive company-wide transformation. There […]
State of Innovation: Power line-up of CIOs outline strategic priorities in Southeast Asia
Virtual event State of Innovation provides a stage for power-packed line-up of CIO and technology executives from UnionBank of the Philippines, Tokopedia, Kasikorn Bank, City Developments Limited, Vietnam International Bank, and Malaysian Aviation Commission. Set for January 21, 2021, the discussion focuses on the outsourcing priorities in 2021 and beyond. The event is open to […]
Deloitte: Next generation BPOs will be about more flexible client partnerships and faster adoption of digital tools
It was a tough first half of the year for the BPO industry because of the pandemic causing huge resourcing challenges with the implementation of lockdowns and work-from-home protocols. Nonetheless, there is now an increasing activity in the sector, and the outlook is strong. The impact of the pandemic is one that the BPO industry can consider a “wake-up […]
Outsourcing and staff productivity rank highly in asset management c-suite’s minds
Staff productivity and outsourcing are among the top priorities of senior executives in asset management. These are findings from a survey of over 50 C-Suite asset managers conducted by US private bank BBH. 29% of the respondents said that staff productivity is a top concern, while 30% of global asset managers are more inclined to consider outsourcing […]
The Philippines’ unemployment eases to 8.7% in October 2020, but workers still looking for extra jobs
The Philippines’ unemployment rate in October decreases to 8.7% or about 3.8 million jobless Filipinos. This is lower than July’s 10% and April’s all-time high of 17.6%, but still higher than the 5.3% unemployment rate in January before the pandemic began. Double-digit unemployment rates remain in 3 regions: National Capital Region (12.4%), Ilocos Region (11.5%), […]
Work from home opens doors for contract hiring in small cities in India
The Financial Express reports an expected increase in contract staffing in Tier 2 and 3 cities in India with companies becoming more open to their employees working anywhere. The estimated additional number of contract employees to be added by the IT-BPM this year is about 25,000. Now that physical presence in the workplace has become […]
Outsourcing in Taiwan: Competitive Factors and Entrepreneurial Challenges
Taiwan is among Asia’s most promising outsourcing destinations today. From 2013 to 2016, the only Chinese democratic nation has consistently ranked among Tholons’ list of Top 100 Outsourcing Destinations and was among the five best countries for outsourcing in 2019. Considered one of the four Asian tigers, Taiwan is also positioned as one of the […]
Frost & Sullivan identifies Teleperformance as top-performing leader in CX outsourcing’s growth and innovation
In the recent Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market 2020, Frost & Sullivan has named Teleperformance as the growth and innovation top-performing leader. The business consulting firm noted Teleperformance’s unparalleled footprint and service to brands in the region and around the globe. The outsource company is seen to continuously augment its core competencies of delivery execution through the integration of […]
