India’s liberalized guidelines for voice-based BPOs removes the differentiation between domestic and international units and permits interconnectivity among all types of other service providers (OSP) centers. This means that companies with voice-based centers in the country can now service both global and domestic customers using common telco resources. This is a shift from what before was required to have a dedicated and separate infrastructure. The simplified guidelines are meant to offer greater ease of business and clearer regulations, which mean lesser compliance burden and help for the tech industry.
