Partnering With the Right Outsourcing Company in a Post-Pandemic World
COVID-19 has changed the world dramatically, and organizations are searching for solutions to a variety of problems caused by or exacerbated by the pandemic, including cost-effective ways to continue operations without compromising service quality.
Despite this, there are still some challenges. It’s hard to find the right talent for certain projects for outsourcing companies as well, due to changing circumstances.
Determine which areas should be outsourced
During a financial crisis, you may have already had to lay off in-house employees. There may be areas of the business that could be outsourced to improve efficiency. You might need services that you don’t have in-house.
Analyze your operations and priorities and identify the areas where outsourcing would be most beneficial. By leveraging talent and expertise beyond your immediate location, you can not only save money, but also improve areas that could be improved.
For example, you may find expertise in software development that you lack in-house. Maybe you need to improve the efficiency of your payroll system. Whenever you decide to outsource, make sure you prioritize these specialties.
In the current climate, it is even more important to research a prospective outsourcing partner given the disruption caused by COVID-19. You should make sure any organization with which you’re considering working is still capable of delivering quality services in light of the pandemic.
Take into account factors such as the region. Western companies can benefit greatly from outsourcing to Asia, for example. Cost savings are the primary benefit as Asia has a number of low-cost economies. The same high-quality work can be provided to businesses at a fraction of the cost.
In addition, you should review the reviews of the partner in question, as well as the portfolio of recent work – such as projects undertaken since the pandemic began – to determine whether the quality of the work has improved.
Moreover, you should research market costs, which have decreased since COVID-19 in most areas.
Interview candidates virtually
Over the past few months, businesses have had to adapt their hiring process to account for a lack of in-person contact. Since partners are often located in different areas, virtual interviews have always been part of many freelancing and outsourcing arrangements.
A video conferencing platform such as Skype, Zoom, or another platform may help you get to know your prospective vendor, depending on where each partner is located. Face-to-face communication can help you develop a better rapport, although you can discuss project specifications over the phone or by email.
Engage your employees as much as possible
Your full-time employees won’t necessarily be replaced if you outsource work. Certain projects and goals will require your employees to work closely with third-party vendors. It’s understandable for your employees to be concerned about their jobs, since COVID-19 is unlike anything they’ve ever seen before.
Whether or not your employees are directly involved in the project, make sure you keep them informed about your work with the outsourcing team. You can give them peace of mind by keeping them informed.
Know your partner’s infrastructure
As a result of the pandemic, everyone is experiencing difficulties, including outsourcing companies. Understanding how your partner operates, what resources they have, and who will be working on your project is essential before signing a contract.
No matter when or how you outsource, this is crucial. What is the size of the outsourcing company? Can they complete the tasks they need to? Do they have the right tools? Are they able to provide security? Assessing your compatibility with the provider can also be done through these questions.
Establish a collaboration system
Using tools like Zoom and Slack, you’ve probably devised an efficient method for collaborating with your team members remotely. You should do the same with your outsourcing vendors. You’ll want them to keep you informed about your project’s progress. If you have any questions or concerns, you’ll want to be able to contact them regularly.
Plan your communication strategy in advance. You may use a project management tool like Trello to keep track of your project’s progress or expect emails every week. You should choose a system that is comfortable for both of you.
Don’t be afraid to be honest about your current situation
When the world is facing unforeseen challenges, you need an outsourcing company that can meet your needs. If you’re experiencing difficulties due to the COVID-19 pandemic, you’ll need to be forthright about them. The situation might have put a strain on your finances, and you might have been forced to lay off employees as a result.
When you’re honest about your experiences, your prospective partner will be able to assess whether they are capable of doing what you need. In addition, it will let them know what you’re looking for in a partner.
Make a plan for the future
There will be a time when the world returns to some semblance of normalcy, no matter how long it seems like the crisis will last. Plan how your business will adjust in a post-pandemic period as soon as possible. It is possible to accomplish this with the help of an outsourcing partner. Take into account what you’ll need to overcome the challenges COVID-19 has presented and what kind of company you can turn to for assistance.
You should make this a focal point of your discussions when searching for a partner. A vendor should be able to not only weather the storm but also put the pieces back together afterward. Identify someone who is interested in and has ideas about how to accomplish those goals.
Businesses increasingly use outsourcing models to complete their tasks. The current state of the world presents many challenges to organizations of all types. While they might not be able to change these organizations’ goals, they can help them continue to work toward them. Keeping your organization running smoothly requires finding talent, which is not an easy task.
Partner with the Right Outsourcing Company
Technology has made it possible for businesses to work with professionals outside of their immediate area. You can now collaborate with talent anywhere in the world, regardless of where you live.
The key to finding the right outsourcing partner is knowing what to look for. (Don’t miss our checklist here!)
How do you select the perfect outsourcing partner? If you need help in finding the right outsourcing partner, book a FREE APPOINTMENT with Outsource Asia experts today.