Transcom: Health of employees, community always a priority
BPO company Transcom in the Philippines said the safety of their employees, their families, and the community is a key priority of its fight against COVID-19. The statement came after 41 of its staff in Bacolod City tested positive for the virus. The BPO firm continues to take the appropriate steps in cooperation with the […]
Tech Mahindra Moves to Automation, to Lay Off 5,000 BPO Staff
Indian big IT company Tech Mahindra implements automation in its BPO unit, and will lay off up to 5,000 employees come April 2021. The technology enables a single individual to perform tasks previously performed by several people. The IT service provider already laid off 2,500 employees by the end of last year. While automation leads to […]
2021 Predictions And Trends For The Outsourcing Industry
The pandemic has imparted important business lessons, among which were the power of the remote workforce and the strategic advantages of outsourcing.
