BPO company Transcom in the Philippines said the safety of their employees, their families, and the community is a key priority of its fight against COVID-19. The statement came after 41 of its staff in Bacolod City tested positive for the virus. The BPO firm continues to take the appropriate steps in cooperation with the […]
Indian big IT company Tech Mahindra implements automation in its BPO unit, and will lay off up to 5,000 employees come April 2021. The technology enables a single individual to perform tasks previously performed by several people. The IT service provider already laid off 2,500 employees by the end of last year. While automation leads to […]
The pandemic has imparted important business lessons, among which were the power of the remote workforce and the strategic advantages of outsourcing.